|
||
|
||
It seems so basic – but we've found that KBnow can be applied in more ways than we ever dreamed of. The ideas below are just a starting point for creative applications in your organization. We would be pleased to help you create a custom KBnow solution for your enterprise. Just contact us to discuss your requirements. Enterprise Knowledgebase Our tried-and-true foundation. Whenever you have teams that need to share knowledge, KBnow can help. Use it as an internal resource for support and helpdesk teams, or expose it directly to your users for self-service. Email monitoring makes knowledge capture transparent and painless. Human Resources / Policy Distribution Forget about complicated procedures for updating your intranet site. Effortlessly create a searchable archive of all important corporate information, just by emailing it to a KBnow address. When did you say we had to get those 401K forms in by again? Source Control Integration Know exactly what's been changing in your code or content with a web-based, fully-searchable knowledgebase of change descriptions and file differences. If you use Perforce, we'll even throw in a Perl script that does the heavy lifting. Keep Tabs on Your Competition Subscribe a KBnow email account to marketing and corporate updates from your competitors. Add in relevant industry newsletters and your team will always have a clear picture of the market landscape. Vendor Information Library Your vendors send you updates about patches, bugs, and critical security alerts. Whose email should they go to, and what happens when that person changes jobs or leaves the company? Make sure you don't lose information by submitting it to KBnow. Email Campaign History Send copies of your marketing email to KBnow and instantly create a searchable history of all your campaigns. With a bit of scripting you can capture design and content changes to your web site as well. Publish Customer Kudos When customers take the time to tell you they're happy, it means a lot. Make sure your team members see that they're making a difference by collecting kudos in a KBnow knowledgebase – it's as easy as forwarding an email. You can even use KBnow's Web Services API to show the most recent kudos directly on your intranet homepage. How are you using KBnow? We love kudos too, but we really love seeing people apply our tools in creative ways. If you've done something cool with KBnow, please tell us about it! |
